launch of its three-year business strategy for

the period FY2025–FY2027, designed to

ensure sustainable growth, organizational

excellence, and strengthened customer trust.

The strategy is built around four key pillars:

1- Growth and Financial Sustainability

Drive annual growth in revenue and profitability

by consolidating government sector

revenues, increasing contributions from the

private sector, developing new products, forging

strategic partnerships, and implementing

an integrated financial strategy.

2- Technology Leadership

Accelerate innovation by leveraging emerging

technologies, strengthening digital infrastructure,

and embedding advanced solutions

across products and services to maintain

competitiveness and streamline operations.

3- Organizational Excellence

Enhance organizational agility, reinforce governance,

cultivate a culture of excellence, and

nurture talent development to build a

high-performing organization.

4- Customer Trust

Embed customer needs at the core of products

and services, supported by consistent

quality, professionalism, and service excellence.

Expected Impact:

• More balanced and diversified revenue base,

with increased contributions from the private

sector and expansion through new products

and services.

• Enhanced profitability enabled by a robust financial

framework and disciplined cost management.

• Diversified portfolio with new products and

strategic partnerships reducing reliance on

limited streams.

• Skilled and empowered workforce through

continuous talent development and organizational

agility.

• Higher customer satisfaction and loyalty resulting

from reliable, customer-centric solutions

and responsive support.

• Reinforced corporate reputation as a trusted,

innovative, and future-ready organization.

The strategy has been cascaded across all

departments, with implementation currently

underway. Any progress updates or major

milestones will be disclosed in due course.